Overview
Purpose of Role:
To provide administrative support to ensure the smooth and efficient running of the community transport scheme, helping service users access reliable transport and supporting volunteer drivers.
Key Tasks:
• Booking & Scheduling: Receive and process transport requests from service users, match them with available volunteer drivers, and confirm arrangements.
• Record Keeping: Maintain accurate records of journeys
• Communication: Liaise with service users, volunteer drivers, and staff via phone, email, or in person to provide updates and resolve queries.
• Data Management: Update and manage databases or spreadsheets to track service usage and performance.
• General Administration: File documents, prepare reports, and assist with correspondence as required.
Skills & Qualities Needed:
• Good organisational and time-management skills.
• Clear and friendly communication style.
• Basic IT skills (email, spreadsheets, databases).
• Attention to detail and accuracy.
• Empathy and patience when dealing with service users.
Time Commitment:
Flexible, depending on availability, but ideally a regular weekly commitment to ensure continuity of service.
