Overview

Role Title: Volunteer Preloved Charity Shop Key Holder Responsible to: Shop Manager Hours: A minimum of 7 hours per week, 10-5pm Thursdays and/or Saturdays Location: Padley@YMCA Derbyshire Preloved Charity Shop – Market Hall Derby City Centre For an informal chat please contact: Margot Williams 07842425697 or margot.williams@ymcaderbyshire.org.uk

Role Purpose

The Shop Key Holder role is an important role within the organization working within our charity shop to help us to raise funds. This role is perfect for someone wanting to gain experience working in a shop environment and provides an opportunity for involvement in wide ranging activity. You will be joining an established charity with exciting development plans. No previous experience needed as full training will be provided.

Key Role Responsibilities

  • Carry out daily shop operations, including opening and closing procedures, working alone or with other team members.
  • Maintain a consistently professional, supportive, and customer-focused approach at all times.
  • Support and enable fundraising activities that contribute to delivering Padley@YMCA Derbyshire’s Poverty Relief services.

Role Responsibilities

  • Manage the cash drawer, ensuring accurate floats during morning opening and afternoon closing routines.
  • Support and promote the wellbeing of all volunteers.
  • Supervise volunteers and delegate tasks effectively.
  • Sort and prepare donated items for sale.
  • Merchandise products to maintain an appealing and well-organised shop layout.
  • Restock the shop floor as required.
  • Carry out daily cleaning duties to maintain a safe and welcoming environment.
  • Engage positively with customers, providing excellent service.
  • Operate the till and handle transactions accurately.
  • Follow and uphold all operational policies and procedures of YMCA Derbyshire. Safeguarding At YMCA Derbyshire we aim to transform the lives of the people we work with for the better. We are looking for brilliant people who will ensure that safeguarding the people we work with is a priority.

Experience (not essential)

  • Experience using a till.
  • Customer service experience.
  • Experience working in a retail environment. Knowledge (not essential)
  • Understanding of retail operations.
  • Awareness of safeguarding considerations relating to adults who may require additional support. Personal Qualities
  • A self-starter who can work independently.
  • Strong organisational and management skills.
  • A committed team player.
  • Able to demonstrate empathy with the aims and values of YMCA Derbyshire.
  • Strong interpersonal skills, able to collaborate across the organisation to achieve shared goals.
  • Effective communication skills to support positive working relationships.

Role-Based Training to be Undertaken (or Evidenced) • Equality and Diversity.

  • Safeguarding Level 2.
  • First Aid. • Manual Handling.
  • Customer Service.
  • Voluntary role – expenses reimbursed Hours of work We are seeking a volunteer who can offer a minimum of one full day from 10am to 5 am

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