Overview
Responsible to: Tramway Operations and Visitor Experience Manager
Hours: Approx 9.30am to 1.30pm a day (later on event days) or longer if you would like to.
What will you do?
Our Meet & Greet/Customer Care volunteers are part of the Visitor Experience team and ambassadors for the
Museum. From providing a friendly welcome to visitors as they enter, to being a point of contact around the
site, these roles are vital to the Visitor Experience team.
This includes:
• Welcoming visitors after they buy their ticket and helping them to understand the site.
• Suggesting things to see, depending on weather, time and accessibility
• Highlighting events or activities available on the day including handing out event trails.
• Answering visitor questions.
Don’t panic. We don’t expect you to learn everything in one go! You’ll receive full training and will work
alongside an experienced volunteer until you’re happy.
You must be at least 18 years of age for our Visitor Experience Roles
This role would suit you if:
• Enjoy meeting, talking and listening to people. This role is visitor facing and the ability to talk to visitors
is essential.
• You have an enthusiastic attitude and can be patient with visitors, both young and old.
• You are happy to spend periods of time outside.
What do we provide?
• Full training and support from the Visitor Experience Manager.
• A ‘buddy’ to shadow while you become familiar with the role.
• A dedicated volunteer space with a kitchen & hot drinks machine
What do we ask of you?
• To act as a representative and ambassador for Crich Tramway Village and the National Tramway
Museum.
• To ensure the health and safety of visitors, volunteers and staff by following designated procedures.
• To work within the guidelines of the Volunteer Policy and related organisational policies and
procedures.
• We realise that there are times when your plans may have to change. If you are unable to attend,
please let your department head know as soon as possible
