Location: Office-based
Time Commitment: Minimum 4 hours per week
About the Role
Join Citizens Advice Derbyshire Districts as a Volunteer Generalist Adviser and help local people find solutions to a wide range of issues. You will meet with clients face-to-face, listen to their concerns, assess their needs, research information, and provide guidance with the support of experienced supervisors. You will also help clients access self-help resources, understand their options, complete forms, and take practical steps to resolve problems. Case notes and records will form part of the role. [Add Job ‹…WordPress]
Typical Activities
- Supporting clients to understand benefits they may be entitled to receive.
- Helping clients complete paper or online forms.
- Researching information and explaining options clearly.
- Supporting people to take positive steps towards resolving issues. [Add Job ‹…WordPress]
Benefits of Volunteering
- Make a real difference to people’s lives.
- Support your local community.
- Gain knowledge of benefits, debt, housing and other advice areas.
- Develop communication and interpersonal skills.
- Enhance your CV and employability.
- Receive full training, induction and ongoing support.
- Enjoy a rewarding and varied volunteering experience. [Add Job ‹…WordPress]
About You
We’re looking for volunteers who:
- Have good verbal and written communication skills.
- Are empathetic, approachable and non-judgemental.
- Have basic IT skills and are willing to learn new systems.
- Enjoy helping people and working with a diverse range of clients. [Add Job ‹…WordPress]
Additional Information
Citizens Advice Derbyshire Districts welcomes applications from people of all backgrounds. A DBS check and proof of right to volunteer are required. Applications remain open until all volunteer positions are filled. [Add Job ‹…WordPress]
Suitable for: Anyone interested in helping others, developing advice and support skills, or gaining experience within the voluntary and community sector.
