Overview
Responsible to: Events Manager (EM)
Hours: Flexible, before, during and after events
Purpose of role:
To assist the Events Manager in providing customer care, information and support during events. To help with set up and clear down before and after event day
Specific role:
To undertake duties as directed by the Events Manager including, but not limited to:
Preparing an area for the event – light cleaning, setting out chairs, tables, decorations, trails
Meet and greet, giving out information to visitor’s directional help
Being a visible and recognisable marshal at events for visitor safety and information
Backstage – Painting, construction and preparation of event material
Looking after third-party event participants to the site i.e. singers, stall holders, re-enactors
Monitoring public access to games, quizzes, craft makes etc
Clearing away event material after use
Car Parking
Please note – On event day the role will be mainly outdoors and may require a high proportion of standing or walking around site
The ability to talk to visitors is essential
General Role:
To act as a representative and ambassador for Crich Tramway Village and the National Tramway Museum.
To ensure the health and safety of visitors, volunteers and staff by following designated procedures.
To work within the guidelines of the Volunteer Policy and related organisational policies (i.e. Safeguarding, Health and Safety, Equal Opportunities, Access, etc)
Relevant qualities:
An enthusiastic attitude, self-reliant and responsible
An interest in working with people
Reliability and flexibility
Excellent interpersonal skill with a pleasant friendly manner and patient under pressure
An interest in the work of museums, tramways and social history
Experience of / willingness to work as part of a team
On event days you will be required to:
Report to Events Manager when arriving on site
Stay in position until directed
If directed – wear high vis jacket for your own safety and that of other people
Learn and use event radios
Report to Events Manager any problems or if you need to leave your position
Desirable skills and experience
Previous experience of front facing customer care
