Overview
Location: Office-based (telephone advice room)
Time Commitment: Minimum 4 hours per week
About the Role
Become part of a friendly and supportive volunteer team helping people to resolve everyday problems and improve their situation. As a Volunteer Adviceline Telephone Adviser, you will be one of the first points of contact for clients, listening to their concerns, exploring their needs, researching information, and helping them understand their options.
You will provide telephone-based advice with the support of experienced supervisors, signpost clients to useful resources, and help them take practical next steps to address issues such as benefits, debt, housing, and council tax. Case records will also be maintained as part of the role. [Volunteer-…visers.pdf]
What You’ll Gain
- Make a direct difference to people’s lives
- Support your local community
- Develop knowledge of benefits, debt, housing and other advice areas
- Build confidence and communication skills
- Enhance your CV and employability
- Receive full induction, training and ongoing support
- Gain a rewarding and challenging volunteering experience [Volunteer-…visers.pdf]
We’re Looking For People Who
- Have good verbal and written communication skills
- Are friendly, empathetic and non-judgemental
- Have basic IT skills and are willing to learn new systems
- Enjoy helping people and working as part of a team [Volunteer-…visers.pdf]
Additional Information Citizens Advice Derbyshire Districts welcomes volunteers from all backgrounds and is committed to equality, diversity and inclusion. A DBS check and proof of right to volunteer will be required. [Volunteer-…visers.pdf]
Closing Date: Applications accepted until all volunteer positions are filled.
